Frequently Asked Questions
Everything you need to know about shopping for toys at Beta Mart PK
Q:How do I place an order on Beta Mart PK?
Browse our catalog, select any toy you like, choose your quantity, and tap "Order Now on WhatsApp". This automatically opens a prefilled WhatsApp chat with our staff with product name, price, and code. Simply confirm your city and address, and we book your order!
Q:Do you offer Cash on Delivery (COD) across Pakistan?
Yes! We offer Cash on Delivery across Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, and more than 150 towns and villages across Pakistan. You only pay for the toy when the rider brings the parcel to your doorstep.
Q:Why is Rs. 300 Advance Shipping required?
For deliveries within Lahore, no advance payment is required! For customers in other cities across Pakistan, a nominal Rs. 300 advance delivery fee is required via Easypaisa or UBL Bank Transfer to confirm your booking and register the shipment with our courier partners (TCS, Leopards, Trax). The full remaining price of the toy is collected as Cash on Delivery at your doorstep.
Q:How long does shipping take?
Karachi deliveries arrive in 24 to 48 hours. Major cities like Lahore, Islamabad, and Faisalabad arrive in 2 to 3 working days. Remote towns typically take 3 to 5 working days via TCS, Leopards, or Trax.
Q:What if the toy arrives broken or does not work?
Every electronic toy is backed by our 7-Day Checking Warranty! If you discover any defect upon unboxing, record a quick 15-second video and send it to our WhatsApp team. We will dispatch an exchange unit right away without hassle.
Q:Can I request a live video of the toy working before it is shipped?
Yes, absolutely! When confirming your order on WhatsApp, simply ask: "Please send a working video check before dispatching". Our warehouse staff will test the battery, lights, and remote control on camera and send you the clip.
Q:Are the batteries included with RC cars and helicopters?
Most of our premium RC cars and helicopters come with high-capacity rechargeable Li-ion battery packs and USB charging cables included in the box. If a toy requires AA/AAA batteries for the handheld remote transmitter, this is clearly noted in the product specifications.
Still have a specific question about a toy?
Chat Directly on WhatsApp